Frequently Asked Questions


Shipping

Orders are shipped by Aust Post or Courier

Typically we use Australia Post.  If it is more economical, we may use an alternative carrier and we deliver Australia wide.

Express orders will typically be posted within 48 hours of receiving payment of your order. 

Once payment has been received we will send you an email confirmation.

Postage times will vary depending on location however in most cases you should receive your order within 5-10 business days from the purchase date.

Heavy/bulky items (eg. Weighted toys, 80cm Bubble Fish Tower, and lava lamps) incur a $22.95 shipping fee and are not eligible for free shipping. 
Bubble towers incur a $100 shipping fee and are not eligible for free shipping 
Large or custom requested items may incur additional postage and handling charges.

Yes we do. Just select that option at check out.  

Express Post orders are typically sent via Australia Post. Sometimes depending on parcel size and the state it’s being delivered to we may decide to use a courier option. Please refer to the Australia Post website for delivery time frames.  For items larger than Australia Post limits we use a range of courier services.  

We ship to most destinations around the world.  There are some set up for flat rate shipping. 

Please note that charges do not include any duty/taxes charged by your country's port authorities (if applicable).  You will be responsible for any charges they may add.  We are unable to quote these as they vary immensely from country to country. 

If you country isn't setup for flat rate shipping please email us a list of the products you are interested in and your shipping information /address to hello@squishfiddle.com.au and we can provide you with a quote.

Again, please remember customs and duties are the responsibility of the Customer. 

If an international parcel is taking longer that it should, do let us know and we will follow up with carrier.  Please note we cannot resend packaged UNTIL the carrier deems it LOST, which can frustratingly take up to 21 days sometimes.  This is out of our control, and i promise you, it creates as much anxiety for us as you, so please understand that when placing orders patience is needed at times.  It rarely happens, but when it does, we will lodge an enquiry and follow it through until resolved.  

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

Check your email and enter your tracking number here: Track My Order


Refund / Returns Policy

Please see our refund policy. 


Purchase Orders & Quotes for Schools & Organisations 

We would be delighted to provide you with a quote.

We accept purchase orders from schools, hospitals and many other government organisations.

Please email your order to hello@squishfiddle.com.au and include:

  • items required
  • best contact person
  • delivery address and
  • any other instructions

We will send an invoice, with payment to be made within 7 days of the invoice date.


Policies

We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site.

Your privacy is important to us, and we are committed to protecting it.

We will not provide your information to a third party and we do not store your credit card details.

We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time.

We do our very best to provide the best possible service and high quality items.  If for any reason you are not happy, please email us at  hello@squishfiddle.com.au outlining your concerns.  We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible.