Orders are shipped by Aust Post or Courier

Typically we use Australia Post.  If it is more economical, we may use an alternative carrier and we deliver Australia wide.

Express orders will typically be posted within 48 hours of recieving payment of your order. 

Once payment has been received we will send you an email confirmation.

Postage times will vary depending on location however in most cases you should receive your order within 5-10 business days from the purchase date.

Heavy weighted items incur a $20.00 shipping fee and the Bubble towers incur a $100 shipping fee.

Yes we do. Just select that option at check out.  

Express Post orders are typically sent via Australia Post. Sometimes depending on parcel size and the state it’s being delivered to we may decide to use a courier option. Please refer to the Australia Post website for delivery time frames.  For items larger than Australia Post limits we use a range of courier services.  

We ship to most destinations around the world.  There are some set up for flat rate shipping. 

Please note that charges do not include any duty/taxes charged by your country's port authorities (if applicable).  You will be responsible for any charges they may add.  We are unable to quote these as they vary immensely from country to country. 

If you country isn't setup for flat rate shipping please email us a list of the products you are interested in and your shipping information /address to hello@squishfiddle.com.au and we can provide you with a quote.

Again, please remember customs and duties are the responsibility of the Customer. 

If an international parcel is taking longer that it should, do let us know and we will follow up with carrier.  Please note we cannot resend packaged UNTIL the carrier deems it LOST, which can frustratingly take up to 21 days sometimes.  This is out of our control, and i promise you, it creates as much anxiety for us as you, so please understand that when placing orders patience is needed at times.  It rarely happens, but when it does, we will lodge an enquiry and follow it through until resolved.  

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

Check your email and enter your tracking number here: Track My Order

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items. 

Bundles are treated as a single item and Individual items from bundles cannot be returned.

RE SQUISHIES - Due to the flexible, squishy & stretchy nature of these products, it does mean they don’t last forever. It would be awesome if they did, but unfortunately they don't...

With any of the squishies if they have a faulty seal you'll know about it straight away. Please note a warranty is not provided unless the product is faulty on first opening. 

Depending on how they are used, they can last an hour, week or a year. All squishy and stretchy items are durable, but not indestructible. Squishies typically have a plug/join where they were filled. This is its most vulnerable spot, so if at all possible it is best to use this palm side in so the least amount of pressure is placed in the join. This will maximise its life.

They are not recommended for children who may try to bite, chew or ingest the contents. Avoid aggressive or excessive squishing, stretching and contact with any sharp objects.

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery & include a photo and or video. 

We may ask for further images to help investigate the damage or fault. 

RE SQUISHIES - Due to the flexible, squishy & stretchy nature of these products, it does mean they don’t last forever. It would be awesome if they did, but unfortunately they don't...

With any of the squishies if they have a faulty seal you'll know about it straight away. Please note a warranty is not provided unless the product is faulty on first opening. 

Depending on how they are used, they can last an hour, week or a year. All squishy and stretchy items are durable, but not indestructible. Squishies typically have a plug/join where they were filled. This is its most vulnerable spot, so if at all possible it is best to use this palm side in so the least amount of pressure is placed in the join. This will maximise its life.

They are not recommended for children who may try to bite, chew or ingest the contents. Avoid aggressive or excessive squishing, stretching and contact with any sharp objects.

Please note a warranty is not provided unless product is faulty on first opening.

We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it if UNUSED to us (at your cost) and we will provide you with a credit so you can chose something else.  Refunds are not provided for change of mind.  

All returned items must be in original, unused and unopened condition and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items and putty or slime.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

We would be delighted to provide you with a quote.

We accept purchase orders from schools, hospitals and many other government organisations.

Please email your order to hello@squishfiddle.com.au and include:

• items required
• best contact person
• delivery address and
• any other instructions

We will send an invoice, with payment to be made within 7 days of the invoice date.